Frequently Asked Questions (FAQ)

1. What types of parts do you sell?
We offer a wide variety of genuine and aftermarket replacement parts for electronics, home appliances, vacuum cleaners, power tools, and more. Whether you need a part for your refrigerator, smartphone, or vacuum, we have you covered.

2. Are your parts high quality?
Yes! At Elineparts, we only source parts from trusted manufacturers to ensure high quality and reliability. We offer both genuine (OEM) and aftermarket parts that are carefully selected to meet our strict standards.

3. How do I know which part I need?
You can use our detailed search tool on the website or refer to the product description to help identify the part you need. If you're unsure, our customer support team is available to help you find the right part based on your device's make and model.

4. Do you offer a warranty on your parts?
Yes! We offer a 30-day warranty on most of our parts. If your part is defective or doesn't function as expected, you can contact us within 30 days of purchase for a replacement or a refund.

5. What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, return it within 30 days for a full refund. The part must be unused and in its original packaging.

6. How do I return a part?
To initiate a return, visit our Returns & Exchanges page or contact our customer service team. We'll guide you through the process and provide a return label if necessary.

7. How long will it take to receive my order?
Orders are processed and shipped within 1–2 business days. Delivery times depend on your location and the shipping method chosen. You'll receive tracking information once your order is shipped.

8. Can I cancel my order?
If your order has not been processed or shipped, we can cancel it. Contact customer support as soon as possible to request a cancellation. If the order has already been shipped, you'll need to follow our return process.

9. How secure is your website?
We use SSL encryption to protect your personal and payment information. Your data is safe with us during checkout.

10. Do you offer customer support if I need help?
Yes! Our customer service team is here to assist you. You can reach us through our Contact Us page, by email, or by phone during business hours.

11. What if the part I received is defective or doesn't fit?
If you receive a defective or incorrect part, contact our customer support team within 30 days of purchase. We'll provide a replacement or issue a full refund as per our warranty policy.